The NEC is a world-class venue and is fully accessible. Below is a breakdown of the facilities available to visitors.
Mobility Equipment Hire
Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you. Scooters are £15 per day for all visitors.
We strongly advise visitors to pre-book equipment to avoid disappointment. We operate a telephone booking line Monday to Friday 09:00am - 04:00pm on 0121 780 4141 (Option 2 and then Option 7), or alternatively you can email at InfoEmailAccount@necgroup.co.uk
For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.
Drop off and Pick up Arrangements / Taxis and Parking
Please note, you should bring your Blue Badge with you, even if you are arriving by taxi or private coach.
If you are arriving by taxi and have your Blue Badge with you, you will be able to be dropped off at the main entrances. If you also require a pick up, please advise the taxi firm that you have a blue badge and the taxi will be permitted to pick you up from the main entrances. If you are using a T.O.A black cab you will be picked up at the ranks by the main entrances.
Assistance Dogs / Getting around
Assistance dogs are always welcome, but we do not recommend that you bring them to events where noise levels are high.
Hearing Impairments / Helping Out
We have British Sign Language Interpreters and large print show guides available onsite, please enquire in the organisers office or call the operations team on +44 (0) 117 929 6090 ext: 5352.
Disabled Facilities / What's Here
There are accessible toilets available across the NEC, as well as additional accessible toilets within Naidex. There are also Changing Places toilets available both inside the event and within the NEC (Hall 20, on the Atrium side of site), providing space for up to 2 carers and extra features to meet additional needs, including height adjustable adult-sized changing benches and a hoist system.